Description
To equip both new employees to the Utilities Function as well as employees not currently working in the Utilities Function with the foundational understanding of what utility management entails.
Learning Topics
Learning Unit 1: Definition and Purpose of Utility Management.
- Definition of Utility Management.
- Purpose of Utility Management.
- The Place of Utility Management in the Business.
- Utility bank accounts.
Learning Unit 2: Understand the Legislation.
Learning Unit 3: Composition of Council Accounts.
- Water Accounts.
- Electricity Accounts.
Learner unit 4: Tariff structures explanation.
- Water tariff structures explained.
- Electricity tariff structures explained.
Learner unit 5: Processes of billing consumers.
- Water billing processes.
- Electricity billing processes.
Learning Unit 6: Managing Pre-paid Water & Electricity.
- Definition and purpose of third-party pre-paid.
- Advantages of pre-paid.
- The installation process of meters.
- Types of pre-paid.
- Determining tariffs.
- Allocation of income.
- Understanding Monthly reports.
Learning Unit 7: Managing Shortfalls.
- Definition of Shortfall.
- Causes of Shortfalls.
- How to Determine Monthly Shortfalls.
- Managing Shortfalls – Admin.
- Managing Shortfalls – Practical.
- How to Pay Accounts.
Learning Unit 8: Understanding Solar Electricity.
- Definition and Purpose of Solar Energy.
- Determining the Size and type of the Solar Plant.
- Examine the cost layout.
- Understanding Metering Options.
- Answers to frequently asked questions.
Learning Unit 9: Managing client accounts.
- Process of New Client Accounts.
- How to Determine Deposit Amounts.
- Interest-bearing Specific Accounts.
- Process of Disconnections.
- Determine When a Deposit is Refundable.
Learning Unit 10: Strategic Objectives, Employee Benchmarks and Reporting.
- Balanced Scorecards.
- Employee Benchmarks.
- Monthly Reporting.
- Suggested Exception Reports.
