Residential Letting Management Programme

Description

Learning Topics

Learning Unit 1:  Letting management as per Legislation.

• Definition of letting management.
• Purpose of letting management.
• The place of letting management in the business.
• Applicable Legislation.
  • Rental Housing Act.
  • Protection of personal information Act.
  • Property Practitioners Act.
  • Financial Intelligence Centre Act.

Learning Unit 2:  Property Sourcing and Marketing.

• Sourcing.
• Marketing.
  • Marketing Channels.
    • To Let Boards.
    • Newspaper Ads.
    • Social Media.
    • Letting List.
    • Property 24.
    • Facebook.
• Profile target markets.
• Identify your unique rental proposition.
• Develop your business brand.
• Choose your marketing avenues.
• Set your goals and budget.
• Nurture your loyal clients.
• Monitor and review.

Learning Unit 3:  The Application Process.

• Viewing a property.
• The new lessee application.
• New lessee documentation required.
• Credit vetting (ITC and Affordability).
• Paying a deposit.
• Signing the Rental Agreement.

Learning Unit 4:  Inspections.

• Booking different types of inspections:
  • In – Inspections.
  • Out – Inspections.
  • Update – Inspections.
• Property Inspections.
• Timing of inspections.
• Interpreting inspection reports.
• Determining maintenance responsibility (lessor/lessee).

Learning Unit 5:  Maintenance Calls.

•    Maintenance queries from lessees.
•    Maintenance queries from lessors.
•    Process of obtaining a quotation.
•    Following up on quotations/maintenance/invoices.

Learning Unit 6:  Financial Management.

• Levies management (internal and external).
• Rental increase management.
• Managing utility accounts (water, electricity and rates & taxes).
• The letting account.

Learning Unit 7: Specialized property management requirements.

• Types of mandates.
• Purpose and application of a mandate.
• Housing tribunal.
• Small claims court.
• Liaison between client and attorneys.
• Liaison between lessors and lessees.
• Employees.

Learning Unit 8:  Lease Expiry.

• Lease expiry notice.
  • Lessee process.
  • Absconding by the Lessee.
  • Lessor process.
• Finalizing lessee maintenance responsibilities.
• Finalizing lessee utility responsibilities.
  
• Finalizing lessee account/deposit.
  

Learning Unit 9: Residential Letting Objectives, Employee Benchmarks and Reporting.

• Balance Scorecard.
• Employee Benchmarks.
• Monthly Reporting.
  • Agents.
  • Applications and Stationery.
  • Portfolio Mangers.
  • Bookkeepers.
  • Marketing.
  • Notices.
  • Keys and Filing.
• Exception Reports.