Description
Learning Topics
Learning Unit 1: Insurance Brokerage Introduction
- Concept of an Insurance Brokerage
- Why use an insurance broker?
- Insurance Brokerage and its Representation
- The role of Insurance Management in the business
- Applicable Legislation
- Financial Advisory and Intermediary Services Act (FAIS)
- Financial Intelligence Centre Act (FICA)
- Community Schemes Ombud Service – CSOS
- Protection of Personal Information (POPI) Act
Learning Unit 2: Underwriting Principles
- What is insurance underwriting
- Underwriting processes
- Insurance Clearance Certificates
- Evaluate and analyse the risks involved
- Establish pricing for accepted insurable risks
- Endorsements
- Insurance PQ
Learning Unit 3: Insurance Renewals
- What to remember when renewing your policy
- Renewal Valuations
Learning Unit 4: Claim Management and Settlement
- Claim Management Process Steps
- Timely claim processing
- Complaints and dispute settlements
Learning Unit 5: Geyser Claims
- Body Corporates & Geyser Claims
- What is covered?
- What is covered by various insurance companies?
- Geyser Components. How it works
- What is not Covered / Insured
- Excess Payable
- Maintenance is Key
- How to submit a claim
Learning Unit 6: Insurance Certificates
- Certificate requests
Learning Unit 7: Process Payments
- How to process insurance contractor payments
Learning Unit 8: Strategic Objectives, Employee Benchmarks and Reporting
- Balanced Scorecards
- Employee Benchmarks
- Monthly Reporting
- Suggested Exception Reports
