Description
Learning Topics
Learning Unit 1: Definition and purpose of Facilities Management
- Definition of facilities management
- Purpose of facilities management
- The place of facilities management in the business
Learning Unit 2: Managing Operational Processes
- Human Resources Time Management
- Inspections
- Purchases and deliveries
- Preventing Procurement Fraud
- Water & Electricity meter readings
- Connections/Disconnections
- Delivery of letters/legal notices
Learning Unit 3: Managing the Maintenance Processes
- Assigning work
- Using the internal maintenance team
- Using external contractors
- Quality Assurance
Learner Unit 4: Strategic Objectives, Employee Benchmarks and Reporting
- Balanced Scorecards
- Employee Benchmarks
- Monthly Reporting
- Suggested exception reports
